Last updated: 27 August 2026

1. Who we are

ChateauxByFlossie (“we”, “us” or “our”) is a boutique interior design and lifestyle studio. This policy explains how we collect, use and look after your personal information when you use our website, book consultations or purchase products.

2. What data we collect

We may collect the following information:

Name, email address, phone number and postal address
Payment information (handled securely by Stripe and Shopify Payments)
Order and consultation history
Images, style preferences and project details you share with us
Website usage data via cookies and analytics
Account login credentials and authentication details

3. How we use your data

We use your data to:

Process orders, payments and consultation bookings
Communicate about your project, delivery or appointment
Send marketing emails when you have signed up to our newsletter
Improve our website and customer experience
Fulfil legal, accounting and tax obligations

4. Cookies

We use essential cookies to remember your cart, wishlist and account session. With your consent, we may also use analytics cookies to understand how visitors use our site. You can manage your preferences at any time using the cookie banner shown when you first visit.

5. Third-party services

We share limited data with trusted service providers who help us run the business, including: Shopify (e-commerce and order fulfilment), Stripe (payment processing), Supabase (secure data hosting), Twilio (OTP verification), and our email delivery partner. These providers only process data on our instructions and under strict confidentiality.

6. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data. You can update your account details after signing in, or contact us at hello@chateauxbyflossie.com to exercise your rights.

7. Keeping your data safe

We use industry-standard encryption, secure hosting and access controls to protect your data. Access to personal information is restricted to authorised members of the studio.

8. Contact us

If you have any questions about this privacy policy, please email hello@chateauxbyflossie.com.

Privacy Policy