Signature Maison

What the 25% secures

Your deposit reserves your place in the studio diary, holds your start date, and covers the initial design work — the discovery review, concept direction and sourcing time that begins before your first presentation.

It is non-refundable

Because the date is withdrawn from the calendar and design work begins immediately, deposits are non-refundable once paid. This applies whether the project is cancelled, postponed indefinitely, or paused by the client.

Credited against your invoice

The full deposit is deducted from your final balance — it is never an additional fee. The remaining 75% is invoiced by secure payment link one week before the project is completed.

Rescheduling

You may move your start date once, free of charge, with at least 14 days' written notice, and your deposit transfers to the new date. Changes made with less than 14 days' notice, or a second reschedule, require a new deposit.

Cancellation by the studio

In the rare event we cannot proceed with your project, your deposit is refunded in full and any work already delivered is yours to keep.

Consultations

Consultation fees and deposits are payable at the time of booking. They are transferable with at least 48 hours' notice; cancellations inside 48 hours forfeit the payment.

Deposits are taken online at the end of the enquiry questionnaire. Full details are set out in our terms & conditions. Nothing here affects your statutory rights.